Shipping policy

All orders placed through Aviloza’s online shop follow the shipping standards listed in this document. Our brand operates a dropshipping business model, meaning all physical goods ship directly from partnered third-party supplier warehouses to the delivery address you input at checkout.

Order processing only proceeds on standard business weekdays; all processing operations stop during weekends and official U.S. federal public holidays.

We offer delivery coverage to all 50 United States states, including Alaska and Hawaii. Shipping fees calculate automatically at checkout based on each package’s weight, dimensions and delivery destination zone. Two delivery speed tiers are available for customer selection: standard ground shipping and expedited priority shipping with an added premium surcharge. All quoted delivery timeframes are estimated reference values and cannot be fully guaranteed, as uncontrollable logistics disruptions such as harsh weather and carrier seasonal backlogs may occur.

After goods are handed over to shipping carriers, an automated alert email containing your unique tracking number and direct carrier tracking portal link will be sent to your checkout email address. You may monitor real-time delivery progress through our store order lookup page or the official website of your assigned shipping carrier.

If your tracking record displays a delivered status confirmation yet you never receive your parcel, you must first submit a delivery investigation request directly to the relevant shipping carrier. Once the carrier completes their internal inquiry, forward your order ID and tracking reference number to our support team to file an official loss claim. Refunds or complimentary replacement reshipments will only be arranged after the carrier confirms permanent package loss.

All requests to modify your shipping address must be sent to our support email within 12 hours after successful order payment clearance. Once parcels enter the carrier transit network, address revision requests become unprocessable. Aviloza takes no accountability for misdelivered parcels resulting from incorrect address information voluntarily provided by buyers during checkout.

We provide international shipping services to a curated list of global countries and territories. All destination import duties, local sales taxes and customs brokerage administrative fees fall under the full financial responsibility of the receiving customer. Aviloza will not reimburse any customs-related charges for cross-border shipments of any kind.

Aviloza Official Info

Support Email: johnray601782@outlook.com

Physical Store Address: 7102 Athens Rd, Raeford NC 28376, United States