Refund policy

When you complete checkout with Aviloza, you agree to abide by all return and refund rules outlined below. Requests to return goods or obtain refunds must be submitted via our service email within 30 days after delivery is marked complete by shipping carriers.

Items sent back must stay untouched, unwashed, and retain all original packaging, brand tags and matching accessories. Custom personalized goods, clearance discounted stock, digital downloads, gift cards and unsealed cosmetic products cannot be returned or exchanged under any scenario.

To start a return request, compose an email including your full order ID, clear item photos and specific reasoning for your return. Our support team will review your submission within 24 hours and send official return authorization documents once approved.

Guidelines covering return delivery costs:
  1. If items arrive damaged, carry manufacturing defects, or we shipped incorrect variants due to warehouse fulfillment mistakes: Aviloza fully covers all return shipping fees with no extra charges for customers.
  2. If you return products due to size mismatch, color dissatisfaction or personal preference changes: Buyers take full responsibility for all return shipping fees; original delivery fees paid during checkout will not be refunded.

    Once returned merchandise passes our warehouse inspection, refunds will be sent back to your original payment method in 5–7 business days. Any delays caused by bank internal settlement procedures are outside our control and will not qualify for extra compensation.

    For defective item claims: Submit clear damage photographs alongside your order number to our support email within 48 hours after receiving packages. After damage verification finishes, you can choose either a free replacement shipment or a full refund of your total order payment.

    Aviloza Official Info

    Support Email: johnray601782@outlook.com

    Physical Store Address: 7102 Athens Rd, Raeford NC 28376, United States